Refund & Returns Policy

Our promise

We hope you and your little ones will love your Kind & Fern products, but if anything isn’t right please get in touch with us at hello@kindandfern.com in the first instance. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

We currently ship to Great Britain (England, Scotland and Wales) only. Returns follow the same region.

Eligibility

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need your proof of purchase.

Some items can’t be returned for hygiene reasons once unsealed - see “Non-returnable items” below.

How to start a return

To start a return, contact us at hello@kindandfern.com and we’ll reply with the return address and instructions on how and where to send your package. Unless the item is faulty or damaged (see “Damages & issues” below), return shipping is your responsibility and we won’t send a shipping label - please post the item back to us using a tracked service, at your own cost. Items sent back to us without first requesting a return will not be accepted.

You can always reach us at the same address with any questions about a return you’ve already started.

Damages & issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. For damaged or faulty items only, we’ll send you a prepaid return shipping label and arrange a replacement or refund at no cost to you.

Non-returnable items

Certain types of items cannot be returned, like unsealed cosmetic products (for example bath dust, soak, or soap that has been opened). Please get in touch if you have questions or concerns about your specific item.

Gift cards, if offered, are also non-returnable and non-refundable.

Subscriptions

Our Splash Edit subscription renews monthly. You can cancel or manage your subscription at any time through your Shopify account, which stops future renewals - you won’t be charged again after cancellation. Already-shipped boxes are treated as a normal order and follow the 14-day return policy above.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@kindandfern.com.

Contact

Kind & Fern
Hitchin, United Kingdom
hello@kindandfern.com